๐Ÿ“ Amsterdam, The Netherlands

Turning customer insight
into commercial momentum

I'm a product marketer and growth strategist with 9+ years helping global brands launch smarter, retain better, and grow with intention โ€” always starting from the customer.

9+
Years of experience
5
Industries: Retail ยท Fashion ยท Hospitality ยท Sports ยท Food Delivery
R

Companies I've worked at

Just Eat Takeaway
Decathlon
Tommy Hilfiger
Shoppers Stop
Club Mahindra
TCS

Education

IE Business School

International MBA
Madrid, Spain ยท 2021

Welingkar Institute of Management

PGDM โ€“ Marketing
Mumbai, India ยท 2014โ€“2016

SRM University

B.E. โ€“ Automobile Engineering
Chennai, India ยท 2009โ€“2013
What I do

Three problems I love solving

Whether it's a new product, a stalling loyalty programme, or a team that needs alignment โ€” here's where I tend to add the most value.

๐Ÿš€

Getting products to market

From proposition validation to launch playbook โ€” I build the GTM foundation that helps new products land with the right audience, in the right markets, at the right moment.

๐Ÿ”

Making customers stick

Loyalty, membership, CRM, lifecycle โ€” I design programmes that turn one-time buyers into long-term advocates, using data, personalisation, and genuine customer empathy.

๐Ÿ”—

Connecting the dots

I sit comfortably between Product, Commercial, Data, and Marketing. I translate between worlds โ€” turning partner insights into roadmap decisions and strategy into field execution.

Built to plug in. Wired to deliver.

๐Ÿงฑ Product Marketer ๐Ÿงฑ Customer Growth ๐Ÿงฑ Membership & Loyalty ๐Ÿงฑ CRM
2025 โ€“ Now
Program Manager Customer Growth
Just Eat Takeaway
2024 โ€“ 2025
Senior Product Marketing Manager โ€“ Customer Growth
Decathlon Digital
2022 โ€“ 2024
Senior Manager Membership & Loyalty
Tommy Hilfiger
2020
Senior Manager, Loyalty Acquisition
Mahindra Holidays
2016 โ€“ 2020
Manager, Loyalty
Shoppers Stop Ltd

I didn't plan to become a marketer. I trained as an engineer โ€” and that wiring never left me. I still approach every problem like a system: what are the components, how do they connect, and what's the fastest path to making it work?

Over the years, across industries and continents, I started to notice a pattern. The organisations that moved fastest weren't necessarily the best resourced โ€” they were the best connected. The right insight flowing to the right team at the right time. That's the gap I've made my career living in.

From managing loyalty at a retail pioneer in Mumbai to launching membership programmes across 66 markets in Amsterdam, I've deliberately built myself to be modular. Like a Lego brick โ€” I bring a defined shape and a reliable interface, and I snap into whatever structure needs building. Whether it's a scrappy launch team, a large cross-functional squad, or a market entering unknown territory.

I've worked across hospitality, retail, fashion, sports, and food delivery. Each context taught me something new โ€” but the throughline is always the same: start with the customer, translate that into something the business can act on, and build the connective tissue in between.

My MBA at IE Business School gave me the language of strategy. But it's the years of shipping real programmes โ€” testing, iterating, failing fast, and scaling what works โ€” that gave me the confidence to walk into any room and know I can add value quickly.

When I'm not building things, you'll find me on the padel court or at a hockey match โ€” sports where reading the game and trusting your teammates matters as much as individual skill. Not a bad analogy for how I work, honestly.

Past work

Problems I've solved

Real challenges, real results. Click any card to see more.

Food Delivery ยท Europe & Canada

Just Eat Takeaway

How do you validate and launch a brand-new subscription proposition โ€” across markets โ€” while proving its value to partners and consumers simultaneously?

End-to-end GTMProposition validation โ†’ launch โ†’ post-launch performance
Owned the full go-to-market for Jet+ โ€” a new subscription product โ€” from target setting and value proposition research through to partner communications, A/B testing frameworks on pricing and messaging, and post-launch analysis. Built structured enablement for commercial stakeholders across markets.
Read more โ†“
Sports Retail ยท Worldwide

Decathlon Digital

How do you scale loyalty and CRM across 66 markets with consistent engagement โ€” while still feeling personalised to each customer?

+40% engagement+65% offer redemption across email, app, onsite & in-store
Led product marketing for loyalty and membership globally. Developed consumer-facing value propositions using behavioural data and competitive analysis, ran large-scale multi-channel campaigns with segmentation and automation, and shaped CRM product roadmap by translating partner feedback into actionable recommendations.
Read more โ†“
Fashion Retail ยท Europe

PVH Corp โ€“ Tommy Hilfiger

How do you build a membership programme from scratch in Europe โ€” and make it actually drive revenue, not just sign-ups?

36% revenueFrom loyalty in first 6 months ยท +300% new member acquisition
Developed the complete GTM strategy for Tommy Together across Europe. Conducted qual + quant research to validate value propositions, led partner and field enablement, and acted as the strategic bridge between Commercial, Product, and Data. Also led and developed a team of product marketing specialists.
Read more โ†“
Retail ยท India

Shoppers Stop

How do you modernise a loyalty programme at India's leading retail chain โ€” and turn passive members into active, repeat buyers?

โ‚ฌ11.1M revenue+48% loyalty acquisition ยท +25% new-to-repeat customer rate
Designed and executed an experience-led loyalty product with full branding and marketing strategy. Revamped the customer onboarding journey, implemented a targeted purchase enhancement strategy across product categories, driving a 23% increase in sales from identified segments.
Read more โ†“
Let's talk

Got a challenge that needs solving?

Whether you're launching something new, rethinking your customer journey, or just need someone to help connect the dots โ€” I'd love to hear about it.

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